FAQ's

FAQ Short Discription

What is 'My Account'?

It is easy to update your Store Online ( iStore) account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your orders on Store Online ( iStore) .

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders
  • Cancle / return or replace request 

How to contact Store Online ( iStore )

How To Buy / Place order from Store Online

OnLine from istore.com.np

Select the product > Add To Cart > View cart >Proceed to Checkout > LogIn with your existing account or Checkout as a guest > Fill your billing and shipping address > select your payment option > Submit your Order.

From Facebook

Please message us your information from Facebook message service as below,

https://www.facebook.com/messages/istore.com.np

- full name

- contact number

- complete address

- product name or product code

By Phone or SMS

Yes you can place your order by SMS us at 9851061460 /9801061460 your information as below,

- Full Name

- Contact Number

- Complete Address

- Product Name or Product Code

- Email ID ( Optional )

How do I pay for a iStore purchase?

- Istore provides you 4 different payment option

A. Cash on Delivery

It is available only for customers inside Kathmandu/ Lalitpur/ Bhaktapur ringroad.

B. e-Sewa

It is a gateway of payment through internet. Customers in any part of Nepal can use this payment method, if they have registered an account with sufficient balance.

C. Bank Deposit

Istore has its account in Nabil Bank and Nepal Investment Bank . Customer can deposit total amount on given account number.

D. Money Transfer

Customer can use IME service to transfer the amount

Why do I see different prices for the same product?

A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the Store Online marketplace, where different sellers compete for your order.

Is it necessary to have an account to shop on Store Online ( iStore)?

You can shop on iStore (Store Online) by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own iStore ( Store Online) account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.